Privacy Policy for myHOMEbuddy

Last Updated: March 2026

Welcome to myHOMEbuddy (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (myHOMEbuddy.co.uk), register your interest, interact with our advertisements, or use our home concierge and maintenance services, and tell you about your privacy rights and how the law protects you.

1. Who We Are

myHOMEbuddy is the data controller and is responsible for your personal data.

  • Website: www.myhomebuddy.co.uk

  • Email Address: [email protected]

  • Postal Address: 51 St. Barnabas Road, Woodford Green. IG8 7BY

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: First name, last name, and title.

  • Contact Data: Email address, telephone numbers, home address, and postcode (essential for verifying if you are in our IG7/IG8 service areas and for sending tradespeople to your property).

  • Financial Data: Payment card details and billing address (collected securely via our third-party payment processors when you subscribe; we do not store full card details on our servers).

  • Transaction Data: Details about payments to and from you, and details of the home maintenance services/boiler services you have purchased from us.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system collected via analytics tools (e.g., Google Analytics).

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity and Contact Data by filling in forms on our website, responding to our Facebook/Instagram Lead Ads, registering your interest for the Founding Member Circle, or by corresponding with us by post, phone, or email.

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the concierge service contract we are about to enter into or have entered into with you (e.g., dispatching a vetted tradesperson to your home).

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our services, running local surveys).

  • Consent: Where you have explicitly opted in to receive email or SMS marketing from us. You have the right to withdraw consent to marketing at any time by contacting us.

5. Disclosures of Your Personal Data

To provide our home concierge service, we may need to share your personal data with the parties set out below:

  • Vetted Local Tradespeople: We must share your name, property address, and contact number with our network of approved tradesmen so they can attend your property to carry out requested maintenance or your annual boiler service.

  • Service Providers: Third parties who provide IT and system administration services, website hosting, and payment processing (e.g., Stripe, PayPal).

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our tradespeople or service providers to use your personal data for their own purposes.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors (tradespeople), and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers.

8. Your Legal Rights

Under UK data protection laws (UK GDPR), you have rights in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at [email protected].

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.